Terms of Use - Visu Network

VISU Platform Terms of Use

Version 3.0 | Published on September 4, 2026 | Effective from September 4, 2026

These Terms of Use ("Terms") govern your access to and use of the VISU Service, operated by VISU Network Ltda (CNPJ 54.954.885/0001-97), R 1500, no. 820, Sala 2003 F55, Edif Sky Business Center, Centro, Balneário Camboriú/SC, Brazil, ZIP 88.330-526 ("VISU", "we").

These Terms govern the use of the Service across all of its surfaces: the web app at visu.to, the visu.network website, VisuLink pages, public clip links, VISU Local, VISU Replay and the VISU mobile apps. The same version of these Terms is made available on VISU's official surfaces.

These Terms work together with our Privacy Policy and our Cookie and Tracking Policy, incorporated by reference.

Summary of changes in this version. This version now governs all VISU surfaces in a single body; adds a definitions section; creates dedicated sections for advertising Campaigns, for VisuLink and for VISU Local; describes the notice and takedown procedure for content, with counter-notice and a duty of care; recognizes the consumer's 7 day right of withdrawal; separates the limitation of liability into two regimes, one for consumers and another for commercial relationships; and completes the general provisions with force majeure, survival and interpretation.

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1. Definitions and acceptance

1.1 Definitions. In these Terms:

"VISU", "we": VISU Network Ltda, CNPJ 54.954.885/0001-97, headquartered in Balneário Camboriú/SC.
"Service": the VISU platform across all of its surfaces: the web app at visu.to, the visu.network website, VisuLink pages, public clip links, VISU Local, VISU Replay, advertising campaigns and the VISU mobile apps.
"Account": the registration that identifies you in the Service.
"VISU" (the unit): an internal utility credit, not withdrawable and not transferable, described in section 7.
"$VISU": the internal economic balance displayed in the Wallet, described in sections 7 and 8.
"Wallet": the area of the Service that displays your balances and transactions.
"VisuLink": a public page of links and content associated with your Account.
"VISU Local": the Service's directory of venues, courts and places.
"VISU Replay": the video capture service at Partner Venues described in section 12.
"Partner Venue": a venue that contracts VISU to operate cameras, listings or campaigns.
"Clip": a video segment generated from VISU Replay capture.
"Campaign": an ad or set of ads created by an advertising user and funded with $VISU.
"Season": the period of a Clip Contest at a court.
"User Content": everything you create, submit or publish in the Service, including Clips, VisuLink pages, links, Campaigns, listings and messages.

1.2 Acceptance. By creating an Account, accessing or using the Service, you agree to these Terms, to the Privacy Policy and to the Cookie and Tracking Policy, which form part of them. If you do not agree, do not use the Service.

1.3 Binding contract. Sections 7 and 8 (VISU and $VISU), 12 (VISU Replay), 13 (Contest), 21 (Disclaimer of warranties) and 22 (Limitation of liability) limit what you can expect from VISU. Read them carefully.

2. Eligibility and restricted jurisdictions

2.1 Age. You must be at least 18 years old and able to enter into a binding contract. By using the Service, you represent that you are 18 or older.

2.2 Restricted jurisdictions. The Service is not available where prohibited by law or where VISU determines that providing the Service would create legal, regulatory, sanctions, fraud or compliance risk. This may include, without limitation, countries or territories subject to comprehensive sanctions, embargoes or similar restrictions, and regions such as Cuba, Iran, North Korea, Syria, Russia, Belarus, Crimea, Donetsk, Luhansk, and any other jurisdictions, persons or entities restricted under applicable sanctions, export control or financial crime rules.

Users in restricted jurisdictions have no right to rewards, payments, withdrawals, redemptions or compensation. We may block access, suspend accounts and cancel accrued rewards where access or participation is restricted. By using the Service, you represent that you are not located in a restricted jurisdiction, are not on a sanctions list, and that your use of the Service does not violate applicable law.

3. Account, username, multiple accounts and deactivation

3.1 Responsibility. You are responsible for the accuracy of your information, for keeping your credentials secure and for all activity in your Account. You must keep only one Account. Creating or using multiple Accounts to obtain rewards, bypass limits or manipulate the platform is prohibited.

3.2 Sign-in. You may sign in with email or with Google or Apple login, also subject to those platforms' terms. You must notify us immediately of any unauthorized use of your Account.

3.3 Username. Usernames are assigned on a first-come basis and do not create ownership. Certain names are reserved, including brand names, VISU institutional terms, product routes and names that could confuse users about identity or official affiliation. We may refuse, reclaim, rename or release a username where it infringes third-party rights or these rules, or where it is used to impersonate another person or entity. Your username may appear in public URLs for your profile and your content.

3.4 Account deactivation. You may request deactivation of your Account at any time from within the app, without contacting support. Deactivation ends your access to the Service and removes your profile from the platform's public surfaces. Deactivation is not, in itself, a deletion of data: VISU retains records needed for legal, tax, accounting, security, fraud prevention and legal defence purposes, including, where they exist, identity verification records, device signals, consent records and analytics and audit logs.

Deactivation makes your password unusable: the previous password no longer authenticates. A deactivated Account may be reactivated by signing in with Google or Apple, or by asking support, where there is no security, compliance or breach-related impediment.

Requests to delete or anonymize personal data may be sent to [email protected] and are handled under the Privacy Policy and applicable law, subject to the mandatory retention cases described there.

Unpaid balances, pending rewards and entries in an ongoing contest may be forfeited on deactivation. Content already shared publicly by you or by others may remain accessible as described in section 12.11.

3.5 Multi-account and agency. VISU offers a multi-Account management feature for agencies and partners, in which an administrator Account can manage or sponsor subscriptions for linked Accounts. This feature is contractual and explicit. It does not authorize creating artificial Accounts or coordinating Accounts to obtain rewards, and using it for that purpose breaches these Terms.

4. The Service, beta features and changes to the Service

4.1 What the Service is. VISU is an advertising, engagement, sports media and rewards platform that may reward users for voluntary interactions carried out through QR Code technology, links, referrals, local discovery, campaigns, gamified experiences and, in VISU Replay, video capture at Partner Venues.

Participation is voluntary. Availability, campaigns, features, rewards and token-related functionality may vary by region, user eligibility, compliance status, device, campaign and time.

4.2 Changes to the Service. We may modify, suspend or discontinue any aspect of the Service at any time, including rewards, limits, conversion rules, withdrawal rules, token functionality, contest rules, Replay features, identity verification requirements, anti-fraud controls, campaigns and availability. We may add, change, limit, suspend or remove features at any time.

4.3 Beta and experimental features. We may make available features identified as beta, test, preview or experimental. They may be unstable, incomplete, limited to some users, changed or removed without notice, and are provided with no guarantee of continuity. Rewards, balances or results produced in a beta feature may be reviewed or adjusted when the feature is discontinued or corrected.

5. Acceptable use

You agree not to:

violate any law or third-party right;
transmit illegal, offensive, defamatory, fraudulent, misleading or harmful content;
attempt unauthorized access to the Service, Accounts, systems, APIs or data;
use bots, emulators, scrapers, automation, farms, scripts or unauthorized tools;
interfere with the Service, the rewards system, security, anti-fraud or tracking integrity;
reproduce, modify, harvest or exploit VISU content without authorization;
misrepresent your location, identity, device, eligibility, referral origin or activity;
use VPNs, proxies, GPS spoofing, device spoofing or similar tools to bypass geographic restrictions, eligibility rules or anti-fraud controls;
create multiple Accounts or coordinate Accounts to obtain rewards or votes improperly;
remove, obscure, crop or alter watermarks, Partner Venue identification, credits or ownership notices present in any VISU clip, export or media;
download, extract, screen-record, re-encode or redistribute video from the Service outside the channels the product itself offers.

6. Plans, payments, prepaid credits and right of withdrawal

6.1 Plans. VISU may offer paid plans with additional features. Prices, currencies, billing cycles and benefits are shown at purchase and may change for future periods, with notice.

6.2 Web billing. Subscriptions purchased on the web are processed by Stripe. By subscribing, you authorize recurring charges to the payment method provided until cancellation. You may cancel at any time, effective at the end of the period already paid.

6.3 iOS and in-app purchases. In the iOS app, where digital content or features are sold inside the app, the sale is made through Apple's purchase system and is also governed by Apple's rules, including the handling of refunds and cancellations, which Apple performs. The iOS app may not display external offers, prices or purchase paths.

6.4 VISU Credits. VISU may offer prepaid credits, identified in the app as VISU Credits, for use in Service features. Credits, where offered, are for internal use only, are not currency, do not bear interest, are not redeemable for cash and may expire or be adjusted according to the rules published at the time of purchase or grant. The VISU and $VISU units are governed by sections 7 and 8.

6.5 Taxes. You are responsible for taxes on amounts you receive, under the law of your tax residence.

6.6 Right of withdrawal. If you contract as a consumer, you may withdraw from any purchase made over the internet within 7 days counted from the purchase or from receipt, under art. 49 of the Consumer Defense Code (Código de Defesa do Consumidor). Once withdrawal is exercised, the amounts paid are refunded in full and with monetary adjustment, through the same payment method wherever possible. With the refund, VISU reverses the internal effects of the transaction: the credits, the $VISU or the access acquired are removed from the Account, and Campaigns funded with the refunded amount are ended and the unspent budget is cancelled. After the 7 days, cancellation of a plan takes effect at the end of the period already paid. Requests: through the support channel in section 25 or through [email protected]. Where you contract as a company or professional, in the exercise of an economic activity, the commercial conditions of section 9 and of the applicable instruments apply.

7. Rewards: VISU and $VISU

7.1 Two distinct units. The Service works with two different units, which are not the same thing and are never added together into a single balance. VISU is never converted into $VISU under any circumstances. That prohibition does not reach the conversion of United States dollar amounts confirmed by offer partners, which is addressed in clause 7.4:

VISU. VISU is an internal credit, not withdrawable and not transferable. VISU is obtained through rewarded and mediated ads, achievements, missions, the daily QR Code scan and other activities indicated on the platform. VISU has no monetary value, is not a bank balance or a payment obligation, and cannot be withdrawn, transferred between users or converted into cash, cryptocurrency or $VISU.

VISU may be used solely within the Service, in the forms actually made available in the Service at each moment and which will be stated in the app before each operation is confirmed. Those forms may include paying in full or in part for internal ads, for monthly fees of Service features such as VisuLink, and accessing benefits, discounts, products or services offered by VISU or by VISU Local and VisuLink page partners. VISU decides which forms are available, the amount of VISU required, limits, validity and conditions, and may add, change, limit or withdraw them at any time. Holding a VISU balance creates no right to any specific form of use. Benefits involving physical products observe the limits applicable to advertising providers, including a maximum discount of 25% where the VISU originates from rewarded ads.

$VISU. $VISU is a separate economic balance, displayed in the Wallet. Today, $VISU is used on the platform to create and fund advertising Campaigns and, subject to availability, may be accepted for other products and services. $VISU may be obtained: (a) by purchase by the user, via Pix in Brazilian reais or via cryptocurrencies, as described in section 8; (b) through the conversion of United States dollar amounts confirmed by offer partners, as described in clause 7.4; and (c) through achievements, referrals and other activities indicated on the platform, where so stated at the time of credit.

The display of a $VISU balance does not represent availability for withdrawal nor a payment obligation for VISU, as described in section 7.7.

VISU may grant $VISU in the form of locked grants, including promotional and investor grants. While locked, a grant is displayed in the total balance but cannot be used, and remains subject to release, revocation or cancellation by VISU under the conditions of the grant itself. If VISU comes to enable withdrawals, amounts originating from locked grants are excluded from withdrawal.

An insufficient VISU balance is never automatically topped up with $VISU or with money: if the VISU balance is not enough for the chosen operation, the operation is not completed in VISU. Automatic renewal of a plan or service paid with VISU requires the specific authorization of the user for that purpose, revocable at any time.

The classification of each credit as VISU or as $VISU is made by the platform at the time the reward is recorded, according to the economic origin of the activity, and is shown in the app.

7.2 Reference values are not debt. Rewards displayed as "USDT", "USD" or any other reference unit, including the dollar amounts presented by partner offers and offerwalls, are shown only as an internal reference value for the VISU rewards experience. They do not represent a bank balance, deposit, stored value, electronic money, debt or an unconditional obligation to pay that amount in any currency or asset.

That same negation reaches both platform units: neither VISU nor $VISU is a bank balance, deposit, stored value, electronic money, debt or an unconditional payment obligation of VISU. For VISU credits, VISU neither displays nor guarantees a monetary equivalent.

7.3 Nature of the units. VISU and $VISU are intended to function as utility units within the VISU ecosystem. Neither is offered as an investment opportunity, and VISU does not market them as a security, commodity, financial instrument, store of value or backed asset. Acquiring, accumulating or holding VISU or $VISU creates no expectation of profit, yield, appreciation, equity participation, claim against VISU or against third parties, nor any economic right beyond the utilities actually made available on the platform at the time of use.

7.4 Rewarded ads and partner offers. Rewards for rewarded ads depend on server-side verification by the ad provider. A view that is not verified, is reversed or is reported as invalid by the provider does not generate credit, or has the credit reversed.

In partner offers, including offerwall, the offer provider is the final arbiter on completion, eligibility and credited amount. VISU credits based on the provider's response and may reverse a credit when the provider reverses, cancels or identifies fraud. Offers whose value to the user is below one cent may not be displayed. Disputes about a specific offer may depend on provider review, and VISU does not guarantee a timeframe or an outcome. The categories of advertising and offer providers VISU works with, and the data shared with them, are described in the Privacy Policy.

Certain partner offers may display a reward estimated in United States dollars. Once the activity is completed and validated by the partner, the confirmed amount is converted into $VISU according to the rate and the rules stated by VISU and credited to the user's separate economic balance. Rejections, cancellations, duplicates, fraud or reversals reported by the partner may prevent the credit or cause it to be reversed.

VISU reserves the right to reverse credits originating from partner offers at any time following notice from the partner, including where the amount has already been credited or used, in which case section 8.2 on negative balances applies.

7.5 No guaranteed value. The value, utility, market availability, exchange rate, liquidity and usability of any platform unit may vary or be unavailable. VISU does not guarantee value, parity, exchange rate, market, listing, liquidity, redemption method or future utility. VISU does not guarantee a volume of opportunities, a reward amount or any minimum earnings.

7.6 Provisional and adjustable rewards. Rewards are provisional until validated. We may hold, review, adjust, reverse, cancel, claw back or void rewards that are pending, erroneous, duplicated, suspicious, abusive or associated with fraud or rule violations, including rewards already credited. Reward rates, eligibility rules, limits, Campaign rules and mechanics may change at any time, including for pending rewards.

7.7 Withdrawal. There is no withdrawal of any kind in the Service. There is no withdrawal in fiat currency, by Pix, by bank transfer or in cryptocurrencies, for VISU or for $VISU. The display of a balance, in any unit, does not create a vested right to withdraw, does not represent availability for redemption and does not constitute a payment obligation for VISU.

Features relating to tokens and platform units, including conversion, withdrawal, redemption, transfer, sale, purchase and forms of use, may not be available at launch or in all jurisdictions. They may be introduced, modified, limited, deferred, suspended or discontinued at VISU's discretion, at any time. These features may require identity verification, sanctions screening, anti-fraud checks, wallet verification, tax analysis or compliance review, as well as platform liquidity.

If VISU comes to enable withdrawals, the applicable conditions, including identity verification requirements, limits, fees, methods, eligible units and jurisdictions served, will be published in the feature itself at the time of launch, and amounts originating from locked grants are excluded. There is no date, no method, no minimum amount and no promise of liquidity.

7.8 Not wages. Rewards are not salary, remuneration, employment income, compensation for work or payment for services, and your participation does not create an employment, service, agency, partnership or franchise relationship with VISU.

7.9 No financial advice. Nothing in the Service constitutes financial, investment, legal, accounting, tax or crypto-asset advice. Consult qualified professionals before making decisions involving cryptocurrencies, tokens or digital assets, including the decision to purchase $VISU.

8. Purchase of $VISU, reversals and negative balance

8.1 Purchase of $VISU.

*(a) Purchase via Pix.* When requesting a purchase, the user enters either the amount in Brazilian reais or the quantity of $VISU desired, and the VISU server calculates the other side and records a quote, with the exchange rates frozen at that moment. The quote is valid for a limited period, stated in the request itself, and today corresponds to 60 minutes. The user must make the Pix transfer for the amount in reais stated in the quote, outside the app, and the request remains pending until verification.

The credit is not automatic. Confirmation is manual: the VISU team verifies the payment against the bank record, by the Pix transaction identifier. Once receipt of the quoted amount is confirmed, the quantity of $VISU recorded in the quote is credited. Where the amount actually received differs from the quoted amount, VISU may credit proportionally to the amount received, recording the reason for the divergence, or ask for a new request. Payments that cannot be located, that diverge without a possible justification, or whose quote has already expired may have the request rejected, in which case no $VISU is credited.

There is a limit on open purchase requests per user per day, today three requests, and a limit of one pending request at a time. Requests whose quote has expired without payment do not count towards that limit. There may be a minimum amount per request, stated in the feature itself. Limits, the quote validity period, the minimum amount and fees may change at any time.

*(b) Purchase via cryptocurrencies.* Purchase via cryptocurrencies is processed by a third-party payment provider, and the accepted networks and currencies are those stated in the feature itself. VISU controls neither the blockchain network nor the provider. Network fees and provider fees are the user's responsibility and may cause the amount actually received to be lower than the amount sent, in which case the credit follows the amount received. Payments sent in a currency or network other than the one indicated, or outside the payment order window, may be lost and generate no credit.

Confirmation of a cryptocurrency payment depends on a query to the provider. The status may be refreshed when the purchase history is opened in the app, and the credit may not appear immediately after payment.

*(c) Common provisions.* Purchases of $VISU are the acquisition of a credit for internal use on the platform, are not an investment, do not bear any yield and confer no equity, no claim against VISU and no expectation of appreciation. The rate applied is the one recorded by the server; estimates displayed in the app before the quote is recorded are for information only. VISU may refuse, suspend or reverse a purchase in cases of suspected fraud, money laundering, chargeback, use of a third party's payment method or breach of these Terms.

8.2 Reversals and negative balance. Where a $VISU credit is reversed, whether by a partner offer reversal, a payment chargeback, an error, a duplicate, fraud or a breach of these Terms, VISU debits the corresponding amount from the user's balance. Where the available balance is insufficient because the amount has already been used, the difference is recorded as a $VISU negative balance attached to the Account. While a negative balance exists, the Account may be prevented from using $VISU, from creating or funding Campaigns and, if and when withdrawals are enabled, from withdrawing, until the negative balance is settled by future credits or otherwise agreed. Recording a negative balance does not prevent VISU from taking other measures provided for in these Terms.

9. Advertising Campaigns and advertiser rules

9.1 Creation and funding. Users may create Campaigns in the Service. The budget is set and displayed in United States dollars and is debited from the $VISU balance at the conversion rate in force at the time of the operation, stated before confirmation. An insufficient $VISU balance prevents the creation or the continuation of the Campaign; there is no top-up with VISU or with money.

9.2 Responsibility for the ad. The advertiser is responsible for the content, the offers, the destination links and the truthfulness of the Campaign's information, and represents that it complies with applicable law, the Consumer Defense Code (Código de Defesa do Consumidor), CONAR rules, third-party rights, the VISU Advertising Policy and these Terms. Campaigns with illegal, misleading or discriminatory content, directed at children and adolescents, of prohibited or regulated products or services without authorization, or that lead to destinations forbidden by section 10.4, are prohibited. The advertiser indemnifies VISU against third-party claims arising from the Campaign, as described in section 23.

9.3 Review, approval and monitoring. Every Campaign undergoes review before running and remains subject to monitoring while running. VISU may approve, refuse, pause, limit, require changes to or remove a Campaign at any time, including following a third-party report, a communication from an authority or legal, reputational or platform integrity risk. Decisions to refuse, pause or remove are recorded with date, reason and responsible party, and communicated to the advertiser through the Service's channel.

9.4 Reporting and counter-notice. Anyone may report a Campaign through the Service's reporting channel. VISU reviews the report diligently, removes or restricts the ad where it identifies unlawfulness or a breach of these rules, and informs the reporter and the advertiser of the outcome. The advertiser may contest the decision through the channel indicated, presenting explanations and documents, and VISU will review the counter-notice within a reasonable period or within the period required by applicable law, and may reinstate, maintain or adjust the decision. The applicable operational deadlines and procedures may be stated in the Service and in VISU's support materials, subject to the deadlines required by applicable law. These records form the Campaign's audit trail.

9.5 Metrics and invalid traffic. Impressions, views, scans, clicks and other metrics are those measured by VISU's systems, which prevail over any advertiser measurement. Traffic identified as invalid, automated, fraudulent or originating from suspended accounts is not charged or, if already charged, is returned to the $VISU balance. VISU does not guarantee a volume of impressions, audience, clicks, conversions, budget pacing or any commercial result. Operational complaints about metrics, delivery or serving must be presented within 30 days of the end of the Campaign, so that investigation through VISU's technical records is possible, without prejudice to rights that cannot be reduced by contract.

9.6 Refund. Where a Campaign is cancelled, refused or removed, the unspent amount is returned to the $VISU balance, and not in fiat currency or cryptocurrency. Changes to the conversion rate between the debit and the return do not create a right to any difference. Where the advertiser contracted as a consumer and exercises the right of withdrawal of section 6.6, the refund follows that section.

9.7 Business advertiser. Anyone who creates a Campaign in the exercise of an economic activity contracts on a commercial basis: the limitation of liability of section 22.3, the operational deadline for metric complaints of section 9.5 and, where published, the Advertiser Terms apply, and the latter prevail over this section in whatever is specific.

9.8 Campaign data. The advertiser receives aggregated metrics. Personal data of users who interacted with the Campaign is not provided to the advertiser, except what is strictly necessary to operate an offer that the user accepted, as described in the Privacy Policy.

10. VisuLink, QR Code and referral program

10.1 Referral. You may invite new users through referral links, including VisuLink pages. Attribution of a referral is performed by the platform's technical mechanisms and depends on the referred user completing registration and the conditions of the campaign in force.

Rewards from referrals, QR Code scans, Campaigns and other activities are credited in the unit corresponding to the economic origin of the activity that generated them, as shown in the app at the time of the credit. These Terms do not guarantee that a specific activity will generate a credit in VISU or in $VISU.

10.2 Prohibited referral conduct. The following are prohibited: self-referral, referral of Accounts created by you or under your control, purchase of misleading traffic, spam, promising unauthorized rewards on VISU's behalf and any manipulation of attribution. Invalid referrals may be cancelled and the corresponding commissions reversed.

10.3 VisuLink pages. A VisuLink page is User Content and may be public. You are responsible for everything you display on it and for the destinations of your links. Paid VisuLink plans follow section 6. VISU may disable, hide or remove a VisuLink page that breaches these Terms, third-party rights or the law, and may reserve or reclaim page addresses as described in section 3.3.

10.4 Prohibited destinations. It is prohibited to use links, QR Codes, VisuLink pages or Campaigns to direct to illegal content, malware, phishing, pyramid or unauthorized investment schemes, unlicensed gambling, sexual content involving minors, sale of prohibited products, or to reward promises on VISU's behalf that are not authorized in writing.

11. VISU Local: listings and venue pages

11.1 Listings. VISU Local displays venues, courts and places, with information provided by users, by the venues themselves, by Partner Venues or by public sources. A listing is not an endorsement, recommendation or guarantee by VISU regarding the venue, its services, prices, hours or safety.

11.2 Claiming. Anyone who claims management of a listing represents that they have authority to represent the venue and is responsible for the information they publish. VISU may require proof, refuse, suspend or transfer a claim, and may correct or remove information from any listing.

11.3 Third-party content. Reviews, photos, clips and information published by users about a venue are User Content and follow section 16. The venue may request review of content through the Service's reporting channels.

11.4 Relationship with the venue. Services, products, bookings, classes, payments or promotions contracted with a listed venue are direct relationships between you and the venue. VISU is not a party to those relationships, except where expressly stated in the feature itself.

12. VISU Replay: capture, clips and licences

12.1 What it is. VISU Replay is a continuous video capture service using cameras installed at Partner Venues, such as futevôlei courts and football pitches. Users can watch live streams, browse recent history, create clips by trimming segments, download video files, save clips to the device gallery, share public links and display clips on the Replay tab of their public profile.

12.2 Two distinct purposes. The use of images captured by VISU Replay falls into two purposes, which are not the same thing:

Operation of Replay: continuous capture, live streaming, recent history, clip generation by users and display of those clips on the surfaces of the Service and of the Partner Venue. For users of the Service, the basis for this purpose arises from these Terms, accepted when the Account is created. For people who are not users, the applicable information and procedures are handled by the Partner Venue, as described in section 12.3.
Additional promotional use: use of the images in advertising material, paid campaigns or official social media profiles of VISU or of the Partner Venue. This purpose depends on specific and separate authorization from the person portrayed, and is not covered by the operation of Replay or by mere presence at the venue.

12.3 On-site signage and information. Partner Venues keep visible signage stating that the area is filmed and broadcast, with guidance that a person should read the conditions and talk to reception before entering if they do not want to appear. It is the Partner Venue's responsibility to inform visitors, instruct reception and, in the case of students, athletes and other people bound by an enrollment or registration contract, collect the legal guardian's authorization where a minor is involved, as provided in the partnership contract with VISU.

Individual per-clip authorization is not required for the operation of Replay described in section 12.2.

12.4 Removal requests by people who appear. Anyone who appears in a capture, or their legal guardian, may request removal or hiding of the segment using the in-app report button, including the "I appear in this clip" option, or, alternatively, by emailing [email protected]. Requests involving minors are handled as a priority. We will assess the request considering the rights of other people in the same scene, legal obligations and the integrity of any ongoing contest. We may remove, hide, crop or disqualify the content.

VISU will remove the content from the surfaces it controls and will cooperate with the Partner Venue and with the competent authorities where applicable. VISU has no way of deleting copies that have already been downloaded by third parties or reposted outside the Service, as described in section 12.11.

12.5 Data processing roles. The roles of VISU and of the Partner Venue are those described in the Privacy Policy, including responsibilities for information, handling data subject requests and security. The applicable partnership instrument may detail the operational allocation of those responsibilities.

12.6 Capture. The raw capture is carried out, stored and processed by VISU and by the Partner Venue within the limits defined in these Terms, in the Privacy Policy and in the instrument entered into between them. Operating the infrastructure neither transfers nor limits the image and data protection rights of the people portrayed. Creating a Clip does not give you ownership of the capture, only the limited rights described in this section.

12.7 Functional licence you grant. By creating, saving, publishing, sharing or entering a Clip, you, as the creator of the Clip and within the limits of the rights you hold, grant VISU a non-exclusive, royalty-free licence, sublicensable to the Partner Venue and to VISU's infrastructure providers, to host, store, reproduce, transcode, trim, apply visual identification, display within the Service and the Partner Venue, generate and distribute the public link, index and operate the Clip Contest. That licence covers the operation of Replay and lasts while the Clip exists in the Service, plus the residual period of backup copies and records. Removing the Clip ends new displays by VISU, but does not undo uses already made or copies made by third parties.

12.8 Promotional use. The licence in section 12.7 does not authorize promotional use. Using a Clip in advertising material, paid campaigns or official social media profiles of VISU or of the Partner Venue depends on the legal basis or the specific authorization of the people portrayed, collected separately, and, in the case of children and adolescents, on the legal guardian's own authorization for that purpose. By creating a Clip you do not grant, nor could you grant, rights over the image of other people who appear in it.

12.9 Licence you receive. You receive a personal, limited, revocable, non-exclusive and non-transferable licence to watch, download and share clips for personal, non-commercial use. Reselling, licensing, monetizing on third-party channels, using in third-party advertising or using in a commercial derivative work without VISU's written authorization is prohibited. You must keep credits intact and may not remove, obscure or crop the watermark or the Partner Venue identification burned into the export.

12.10 Watermark and venue identification. Clip exports carry the visual identity of VISU and of the Partner Venue, burned into the video. That marking is part of the distributed work, and removing it breaches these Terms and the Partner Venue's rights.

12.11 Visibility risk. Public clip links can be opened by anyone holding them, without login. Clips may be viewed, saved, reshared, republished and go viral outside the Service. You assume that risk when you create or share a clip. VISU can remove a clip from the Service, but cannot guarantee removal of copies already on other platforms, messaging apps or third-party devices. That technical limitation does not displace VISU's legal obligations: on receiving a valid request, VISU will remove the content from the surfaces it controls, take the steps within its reach with third parties and cooperate with the Partner Venue and with the competent authorities. Rights that cannot be waived by contract remain intact.

12.12 Usage limits. There may be limits per user, per plan and per court on clip creation, favorites, exports and downloads. Download links are signed and temporary, and may not be shared as a way to bypass limits. The retention periods for raw capture, recent history and clips are those set out in the Privacy Policy and may be changed at any time, including for technical, cost, security or legal reasons. VISU may remove capture, history and clips at any time, without individual notice. There is no guarantee that any material will remain available for any given period.

12.13 Creator credit. The creator of a clip is identified in the Service. That credit is recognition and authorship attribution: creating clips generates no remuneration, payment, revenue share or credit in VISU or in $VISU, and the audience a clip obtains confers no right to any economic consideration. VISU may, in the future, run programs that recognize the audience generated by clips created from Partner Venue capture. Where such a program exists, the calculation rules, the amount and the credit currency will be published in the feature itself and will apply only from their publication onwards, with no retroactive effect.

12.14 Reporting and moderation. The Service provides a channel for reporting clips. We may assess, hide, remove, restrict or disqualify content that breaches these Terms, third-party rights or the law, and we may act on our own initiative, at the Partner Venue's request or at the request of a person appearing in the scene. The clip owner and the person responsible for the court may also hide a clip. The notice, takedown and counter-notice procedure is described in section 16.

12.15 Rewarded ad for clip access. Some clips or actions may require a rewarded ad to be shown, as indicated in the app. Where that requirement is not active, access happens without an ad. Where it is active and the ad has been watched, access to that clip is unlocked to watch, rewatch, download and share for the period stated in the app, with no need to watch another ad for the same actions on that clip. That ad unlocks access to the clip and does not generate any credit in VISU or in $VISU. Ad availability, the access period and daily limits may vary and are stated in the feature itself.

12.16 Availability. Camera, live stream, recent history, clip generation and export depend on power, network, venue hardware and third-party services. Interruptions, capture failures, gaps in the recording and loss of material are possible, and VISU does not guarantee that a specific play will be available.

13. Clip Contest

This section contains general rules only and does not replace each Season's own regulation.

Each contest Season must have its own regulation, published on the Season page or announced by the responsible promoter before or at the start of the Season, stating at least: the responsible promoter, the participating courts and venues, the start and end dates, the territory of participation, the eligibility requirements, the description of the prize where there is one, the voting and scoring criteria, the tiebreak criterion, the anti-fraud rules, the deadline and the manner of claiming the prize and the party responsible for delivery. In case of divergence, the Season regulation prevails over this section.

13.1 Format. A contest is organized by Season and by court. Clips generated at that court within the Season period may become entries. A play captured by several cameras counts as a single entry. During an active Season, contest discovery notices may be shown on the Service's surfaces and may be dismissed by the user.

13.2 Eligibility. Participation is open to holders of an active Account in good standing under these Terms, with a valid clip generated at the Season's court. Suspended Accounts, duplicate Accounts and disqualified clips do not participate.

13.3 Voting. One vote per user per Season is allowed. Changing your vote replaces the previous vote, it does not add to it. Votes may be cast inside the app or through a shared link, always with an authenticated Account. Anonymous votes are not counted.

13.4 Anti-fraud. Votes and entries may be reviewed against risk signals, including device fingerprint clustering, network correlation, temporal voting patterns and duplicate identity documents across Accounts. These signals indicate risk and are reviewed before any prize decision. We may void votes, disqualify entries, freeze the standings and suspend the Accounts involved.

13.5 Disqualification. An entry may be disqualified for inappropriate content, for not belonging to the Season's court, for suspected fraud, at the request of the person responsible for the court, or for another recorded reason. Disqualification removes the clip from the competition and does not delete the clip from the Service. Disqualification may be reversed if the reason ceases to apply.

13.6 Standings and ties. The standings displayed during a Season are provisional and may change due to anti-fraud review, disqualification or technical correction. In a tie at closing, the entry that reached the final score first wins. If the tie persists, the tiebreak criterion defined in the Season regulation applies.

13.7 Closing. A Season is closed manually by VISU or by the authorized responsible party, on the announced date or within a reasonable period after it. The result is final only after closing and anti-fraud review.

13.8 Prizes. A Season may or may not have a prize. Seasons without a prize are identified as such on the Season page, and the contest is recognition only, with no consideration of any kind. Where there is a prize, the Season regulation defines what is offered.

Seasons with a prize may be subject to Brazilian commercial promotion law, including Lei 5.768/1971 and its regulations, which may require prior authorization from the competent authority. Seasons with a prize will only be run once those requirements have been met by the responsible promoter.

Where the prize is offered by the Partner Venue, the venue is solely responsible for describing, funding, providing and delivering the prize, and for complying with applicable law, including commercial promotion rules and prior authorization where the law requires it. VISU acts only as the technical platform in that case.

Where the prize is offered by VISU, VISU will be responsible for delivery under the terms published in the Season.

Prizes are personal and non-transferable, cannot be exchanged for cash and have no cash value, unless the Season expressly states otherwise. Delivery may require identification of the winner and proof of eligibility. The period to claim or accept and the consequence of missing that period are those defined in the Season regulation.

13.9 Use of the winning clip. By participating, you authorize VISU and the Partner Venue to display the entered clip, your username and your profile picture in the announcement of the result and in the promotion of the Season, on the Service's and the Partner Venue's channels, with no consideration beyond any prize. That authorization is limited to that purpose and reaches only the rights you hold: it does not cover the promotional use addressed in section 12.8 nor does it confer rights over the image of other people who appear in the clip.

13.10 Changes and cancellation. VISU may change, suspend, close early or cancel a Season for technical, legal, security or voting-integrity reasons, or because the Partner Venue is unavailable. Where a Season is cancelled after it starts, we will communicate the decision through the Service's channels.

14. Identity verification and compliance

Prize receipt, forms of use and programs where made available, higher-risk activities or certain Account features may require identity verification appropriate to the activity and to applicable law, including progressive verification, submission of an official identity document, sanctions screening, anti-fraud checks, wallet verification and compliance review.

The same identity document may not be used to validate more than one Account. Detection of a duplicate document may result in refusal, blocking, cancellation of rewards and disqualification from a contest.

Verification data is handled as described in the Privacy Policy and protected by security measures, including encryption of identity documents. We may limit, delay, deny or hold a feature until verification is complete, or refuse it where verification fails, appears suspicious or where applicable law or platform policy requires.

15. Fraud prevention and integrity measures

To protect the platform, the rewards system, advertisers, partners and users, VISU uses security and anti-fraud signals, including device, Account, usage, location, referral, Campaign, voting and activity signals. This may include a device or usage fingerprint, and clustering of Accounts by correlated signals, as described in the Privacy Policy.

We may refuse, hold, reverse, claw back or cancel rewards; void votes; disqualify contest entries; apply limits; restrict, suspend or terminate Accounts; require additional verification; refuse service; or block access where we detect or reasonably suspect fraud, abuse, manipulation, multiple Accounts, automation, spoofing, prohibited location activity or a breach of these Terms.

Anti-fraud signals are used for security and reward integrity. They are not consent to advertising.

16. User content, intellectual property and intermediary liability

16.1 VISU intellectual property. "VISU Network", "VISU", "VISU Replay", "VisuLink", logos, designs, product names, software, interfaces and other marks or content belong to VISU or its licensors and are protected by Brazilian and international law.

We grant you a limited, revocable, non-exclusive and non-transferable licence to use the Service for its intended purpose. You may not copy, modify, reverse engineer, harvest, resell, sublicense or create derivative works from the Service, except where permitted by law.

16.2 Third-party links. The Service may contain links to third-party websites, apps, campaigns, merchants, advertisers, wallets, exchanges or services that we do not control. VISU is not responsible for third-party content, policies, availability or acts. The list of categories of third parties with whom we share data is described in the Privacy Policy.

16.3 Your content. You retain ownership of content and links you add to the Service. You grant VISU a worldwide, non-exclusive, royalty-free licence to host, display, process, distribute and promote that content solely to operate, protect, improve and promote the Service. You are responsible for what you post and for the destinations of your links. For VISU Replay clips, section 12 prevails.

16.4 Liability for User Content. VISU is an internet application provider under Lei 12.965/2014 (Brazilian Internet Framework). User Content is the responsibility of whoever publishes it, and VISU does not exercise prior editorial control over it, except for Campaigns, which undergo review as described in section 9. VISU's liability for third-party content follows the law in force and the binding interpretation of the higher courts, and the mechanisms in this section exist to meet it.

16.5 Notice and takedown. Anyone may notify VISU about content they consider unlawful or infringing, through the report button available on the content itself or through [email protected], stating the content, its location in the Service, the right infringed and contact details. VISU reviews the notice diligently and removes or restricts the content where it identifies unlawfulness, giving priority to content involving children and adolescents, nudity or sexual acts of a private nature, violence or incitement to crime. Content that depends on judicial assessment, such as content relating to crimes against honour, may be maintained until a court decision. VISU informs the notifier and the author of the content of the outcome.

16.6 Counter-notice. Anyone whose content has been removed or restricted may contest the decision through the channel indicated in the Service, presenting explanations. VISU will review the counter-notice within a reasonable period or within the period required by applicable law and may reinstate, maintain or adjust the measure. The applicable operational deadlines and procedures may be stated in the Service and in VISU's support materials, subject to the deadlines required by applicable law. Notices, decisions and counter-notices are recorded.

16.7 Duty of care. VISU adopts measures proportionate to the nature, scale and risks of the Service to prevent and mitigate the circulation of seriously unlawful content, including in the cases where applicable law or case law requires action on its own initiative. Those measures may include technical mechanisms, human review, restriction or removal of content, preservation of records and cooperation with the competent authorities. That action does not create a general duty of indiscriminate monitoring of all User Content.

16.8 Feedback. Suggestions, ideas and comments you send about the Service may be used freely by VISU, with no consideration, with no obligation of confidentiality and without creating any right of yours over the Service.

17. Notifications and electronic communications

17.1 Service notifications. The Service may send push notifications, transactional emails and in-app messages about your Account, rewards, clips, contests, security and product news. Push notifications depend on operating system permission and on registering a device identifier with the messaging provider. You can disable push notifications in your device settings and manage marketing communications in your Account settings. Essential Account, security and transaction messages may continue to be sent.

17.2 Electronic communications. You agree to receive communications from VISU by electronic means, including email, in-app notifications and notices published in the Service. Communications sent to the registered electronic address will be considered duly delivered, except where VISU is aware of a delivery failure, without prejudice to the forms of communication required by law. Keep your email up to date.

18. Privacy and cookies

Your personal data is handled as described in our Privacy Policy, including rights and information under applicable privacy laws such as the Brazilian LGPD, the GDPR where applicable and other applicable regimes.

Storage and tracking technologies, including essential, analytics, advertising, functional, referral and security technologies, are described in the Cookie and Tracking Policy. You can manage available privacy choices as described in those policies and in the Service.

19. App stores

VISU's mobile apps are distributed through Google Play and the App Store. Your use of the app is also subject to the terms of the relevant store. The stores are not a party to these Terms, do not sponsor the Service and have no obligation to support or maintain the app. Complaints about the app should be directed to VISU using the contacts in section 27.

20. Suspension and termination

You may stop using the Service and deactivate your Account at any time, subject to pending legal, anti-fraud, compliance, tax, security or accounting obligations.

We may suspend or terminate access immediately, with or without prior notice, for a breach of these Terms, suspected fraud or abuse, use from a restricted jurisdiction, failure to complete identity verification, multiple Accounts, vote manipulation, watermark removal, unlawful conduct, security risk or activity that harms the platform, advertisers, partners or users.

After suspension or termination, accrued rewards not yet paid may be forfeited, cancelled, held or reviewed, and contest entries may be disqualified, subject to mandatory rights that cannot be waived by law. Provisions that by their nature should survive will continue in force, as described in section 26.4.

21. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranties of any kind, to the fullest extent permitted by applicable law.

VISU does not warrant that the Service will be uninterrupted, secure, error-free, available in all regions, free of harmful components or compatible with all devices. VISU does not guarantee a specific number of reward opportunities, reward value, token value, token liquidity, exchange listing, or that withdrawal, redemption, conversion, transfer or sale will be available at any specific time. VISU does not guarantee that a camera will be active, that a play will be captured, that a clip can be generated or exported, or that a clip will remain available.

VISU also does not guarantee that a Campaign, a VISU Local listing, a VisuLink page or a clip will remain published, given the notice and takedown regime of section 16.

22. Limitation of liability

22.1 For all users. VISU is not liable for damages caused exclusively by third parties, including Partner Venues, offer providers, advertisers and other users, where they do not act as VISU's agents; for acts of God or force majeure; for unavailability, failure or loss of capture, recording or clip arising from power, network, venue hardware or third-party services; for variation in the value, utility or availability of the platform units, which have no guaranteed value; nor for the dissemination of a clip or content that you yourself made public or shared, a risk that section 12.11 describes and that you assume when publishing.

22.2 Consumers. If you use the Service as a consumer, nothing in these Terms excludes, limits or reduces VISU's liability in the cases where the law establishes it in a non-derogable manner, and your rights under the Consumer Defense Code (Código de Defesa do Consumidor) remain intact. The exclusions in section 22.1 apply to you only to the extent that the law allows them.

22.3 Commercial relationships. If you use the Service in the exercise of an economic activity, as an advertiser, agency, Partner Venue or venue, VISU's total liability towards you, for any cause, is limited to the amount you paid VISU in the 12 months preceding the triggering event, and VISU is not liable for lost profits, loss of revenue, of opportunity or of data, nor for indirect damages. Operational complaints about Campaign metrics, serving or delivery follow the deadline in section 9.5.

23. Indemnification

You agree to indemnify and hold harmless VISU Network, its directors, officers, employees, contractors, agents, affiliates, licensors and partners, including Partner Venues, from claims, liabilities, damages, losses and costs, including legal fees, arising from your use or misuse of the Service, breach of these Terms or of applicable law, infringement of third-party rights, misrepresentation of eligibility, location, identity or activity, your content, clips or links, misuse of a third party's image in a clip you shared, or fraud or abuse associated with your Account.

24. Changes to these Terms

We may update these Terms. The effective date will be shown above. Minor changes take effect on publication and continued use may constitute acceptance. For material changes, VISU may mark the new version as requiring fresh explicit consent. In that case, you may be required to accept the updated Terms before continuing to access the Service or the affected features.

25. Governing law, support and dispute resolution

25.1 Support. Questions, complaints and requests may be sent through the support channel in the Service or to [email protected]. VISU responds within 5 days.

25.2 Direct resolution. We recommend that you first contact VISU's support channels, so that we can try to resolve the matter directly. That attempt does not limit your right to turn to consumer protection bodies, to the competent authorities or to the courts. In the commercial relationships of section 22.3, a pre-litigation procedure may be established in the applicable instruments.

25.3 Governing law. These Terms are governed by the laws of the Federative Republic of Brazil.

25.4 Venue. The courts of the district of Balneário Camboriú, Santa Catarina are elected, with waiver of any other, except for the consumer's right to sue in the courts of their own domicile where the law so guarantees.

26. General provisions

26.1 Entire agreement. These Terms, together with the Privacy Policy, the Cookie and Tracking Policy and any applicable Campaign, contest Season or feature-specific rules, constitute the entire agreement on this subject.

26.2 Validity, waiver, assignment and language. If any provision is invalid or unenforceable, the remainder will stay in force. Failure to exercise a right is not a waiver. VISU may assign these Terms; you may not assign them without our consent. These Terms may be made available in several languages. In case of conflict, the Portuguese (Brazil) version prevails.

26.3 Force majeure. VISU is not liable for failure or delay arising from an event beyond its reasonable control, including failures of power, network or third-party infrastructure, acts of authority, strikes, disasters, epidemics, cyberattacks, unavailability of payment, advertising, maps, messaging or cloud providers, and interruptions at Partner Venues.

26.4 Survival. The following survive the termination of these Terms or of your Account, by their nature: sections 7 and 8 (nature of the units, reversals and negative balance), 12.7 and 12.8 (licence over Clips already distributed and limits of promotional use), 16 (intellectual property and intermediary), 21, 22 and 23 (warranties, liability and indemnification), 25 and 26.

26.5 Interpretation. Headings are for reference only. "Including" means "including, without limitation". In case of conflict between these Terms and specific Campaign, Season or feature rules, the specific rule prevails in whatever is more restrictive to the use.

27. Contact

Questions about these Terms: [email protected]
Privacy or data matters: [email protected]

VISU Network Ltda, CNPJ 54.954.885/0001-97, Balneário Camboriú/SC, Brazil.

Version 3.0 · Effective September 4, 2026