Privacy Policy

1. Introduction

VISU Network Ltda ("VISU Network", "we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (visu.network) and services.

This policy complies with the Brazilian General Data Protection Law (LGPD - Law No. 13,709/2018) and the European General Data Protection Regulation (GDPR - Regulation EU 2016/679).

2. Data Controller Information

3. Data We Collect

3.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name
• Communication Data: Messages and inquiries sent through contact forms
• Newsletter Subscription: Email address when you subscribe to our newsletter
• Account Information (when available): Username, email, password, and profile information

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Technical Data: IP address, browser type and version, device type, operating system
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources
• Cookies and Tracking Technologies: See our Cookie Policy for details
• Location Data: Approximate geographic location based on IP address

3.3 Information from Third Parties

We may receive information from third-party services such as:

• Analytics providers (e.g., Google Analytics)
• Social media platforms (when you interact with our social media content)
• Advertising partners

4. Legal Basis for Processing (LGPD/GDPR)

We process your personal data based on the following legal grounds:

5. How We Use Your Information

We use the collected information for the following purposes:

5.1 Service Delivery

• Respond to your inquiries and contact requests
• Provide customer support
• Process service requests and proposals
• Manage user accounts (when available)

5.2 Communication

• Send newsletters and marketing communications (with your consent)
• Send important updates about our services
• Respond to your questions and feedback

5.3 Website Improvement

• Analyze website usage and performance
• Improve user experience and functionality
• Develop new features and services
• Conduct research and analytics

5.4 Security and Compliance

• Detect and prevent fraud and security threats
• Ensure compliance with legal obligations
• Protect our rights and property
• Resolve disputes

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

6.1 Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering services, including:

• Cloud hosting providers
• Email service providers
• Analytics providers (e.g., Google Analytics)
• Customer relationship management (CRM) systems

All service providers are contractually obligated to maintain the confidentiality and security of your data.

6.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our terms and policies
• Protect our rights, property, or safety
• Prevent fraud or security threats

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

6.4 International Data Transfers

Some of our service providers may be located outside Brazil. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by regulatory authorities
• Privacy Shield certification (where applicable)
• Adequacy decisions by data protection authorities

7. Your Rights (LGPD/GDPR)

Under LGPD and GDPR, you have the following rights regarding your personal data:

To exercise your rights, please contact us through our contact page. We will respond to your request within 15 days (LGPD) or 30 days (GDPR).

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

After the retention period expires, we will securely delete or anonymize your personal data.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption: Data transmitted over the internet is encrypted using SSL/TLS protocols
• Access Controls: Limited access to personal data based on need-to-know basis
• Regular Security Audits: Periodic reviews of our security practices
• Employee Training: Regular training on data protection and security
• Secure Infrastructure: Use of secure servers and cloud services

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use and how to manage them, please visit our Cookie Policy.

11. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will take steps to remove such information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email (if you have provided your email address)
• Display a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority:

If you are located in Brazil, you can contact the National Data Protection Authority (ANPD):
Website: www.gov.br/anpd

If you are located in the EU/EEA, you can contact your local data protection authority.