How Can We Help?

Depending on the campaign, you can earn:

• VISU Points — Accumulate and redeem for rewards
• Discounts — Instant discounts at partner locations
• Cashback — Money back on purchases
• Exclusive perks — Early access, VIP treatment, freebies

VISU QR codes are placed at partner locations:

• Restaurant tables, menus, and receipts
• Retail store shelves and checkout areas
• Event badges, posters, and screens
• Food truck windows and packaging
• Health clinics and waiting rooms
• Real estate signs and open houses

Check the app's map to find locations near you.

Your current balance is always visible on your profile screen. You can also:

• View transaction history
• See pending rewards
• Track earnings by location/campaign

VISU Points don't expire as long as your account is active. However, some specific rewards (like limited-time discounts or event perks) may have expiration dates — these are always clearly shown in the app.

It depends on the campaign settings:

• Daily campaigns — Earn once per day
• Visit-based — Earn every visit with minimum time between
• One-time — Earn once per campaign

The app shows how often you can earn at each location.

VISU QR Ads turn physical touchpoints into measurable engagement:

• Generate a dynamic QR code for your location
• Place it where customers see it (tables, menus, displays)
• Customers scan and see your offer/content
• Optionally reward them for engaging
• Track every scan in real-time analytics

You pay for verified engagement, not just impressions.

VISU analytics give you complete visibility:

• Scans — Total and unique by location
• Engagement — Time spent, actions taken
• Conversions — Redemptions, sign-ups, purchases
• Demographics — Device, time of day, frequency
• Attribution — Which placements perform best

VISU offers flexible pricing:

• Pilot/Launch — Start free with basic features
• Managed Growth — Custom strategy and optimization
• Enterprise — White-label, API, multi-location

Contact us for a custom quote based on your needs.

Most businesses launch within 48 hours:

• Day 1: Setup call and campaign creation
• Day 2: QR codes delivered, ready to place
• Day 3+: Start collecting data and optimizing

No developers needed. No long contracts. Results in weeks, not months.

Yes! VISU QR codes are dynamic — you can change:

• Destination URL
• Offers and rewards
• Creative content
• Campaign settings

All without reprinting a single QR code.

Go to Profile → Settings → Change Password, or on the login screen tap "Forgot Password" and enter your email. You'll receive a reset link within minutes.

Go to Profile → Settings to update:

• Name and photo
• Email address
• Notification preferences
• Location settings

Yes. We take privacy seriously:

• Your data is encrypted and never sold
• Location is only used when you scan
• You control notification permissions
• Delete your account anytime

Read our full Privacy Policy for details.

Go to Profile → Settings → Delete Account. This action is permanent and will:

• Remove all your data
• Forfeit unredeemed rewards
• Cancel any pending transactions

If you need help, contact support before deleting.

Try these fixes:

• Make sure you have good lighting
• Hold steady, about 6-12 inches away
• Clean your camera lens
• Check that camera permissions are enabled
• Restart the app if it's unresponsive

If the QR code looks damaged or faded, let us know so we can replace it.

Rewards usually appear instantly, but sometimes there's a delay:

• Wait 5-10 minutes and refresh your balance
• Check your transaction history for pending items
• Make sure you completed all required steps
• Some campaigns have daily limits

If it's been over 24 hours, contact support with the scan details.

Try these steps:

• Update to the latest app version
• Close and reopen the app
• Restart your phone
• Check your internet connection
• Clear app cache (Settings → Apps → VISU)

VISU needs location to verify you're at partner locations:

• Enable location in phone Settings
• Set VISU location to "While Using"
• Make sure GPS is enabled
• Try going outside for better signal

We only access location when you scan — never in the background.